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For a company to provide you good customer service over the phone, which of these factors do you think are most important:

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1.	Be professional	5	↑	↓
2.	Handle your question or problem on the first call	5	↑	↓
3.	Wait only a short time to talk to a human	5	↑	↓
4.	Be polite	4	↑	↓
5.	Be willing to transfer your call to a supervisor if the agent isn't helping	4	↑	↓
6.	If you have to call more than once for the same problem, be able to talk to the same person each time	4	↑	↓
7.	Make it easy for you to reach a live person	4	↑	↓
8.	Be courteous	3	↑	↓
9.	Do more to help than you expected	3	↑	↓
10.	Follow up to let you know that your problem was solved	3	↑	↓
11.	Keep the total call as short as possible	3	↑	↓
12.	Provide an easy-to-use self-service option	3	↑	↓

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