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What feature would you like to see in Helpdesk Pilot 2.0 release?

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1.Ability to track/record hours spent on a ticket6
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2.Ability to see the staff currently online5
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3.Customer Management5
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4.Knowledge Base5
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5.Advanced Search4
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6.Custom Fields4
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7.Spell Checker3
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8.Ability to categorize or label tickets within a department2
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